GoodPass Privacy Policy
Last updated: 01/01/2026
Privacy Policy Table of Contents
This Privacy Policy explains how GoodPass LLC (“GoodPass,” “we,” “us,” “our”) collects, uses, shares, and protects information when you use our websites, mobile applications, and related services (collectively, the “Service”).
1) Information We Collect
A. Information you provide
Account information: name, email, password (stored as a secure hash), birthdate, and (if collected) gender.
Subscription and billing information: subscription status, plan type, renewal dates, payment confirmation, and limited payment-related identifiers. We do not store full credit/debit card numbers; payments are processed by Stripe.
Support communications: information you provide if you contact support (e.g., emails and related details).
B. Information collected automatically
Device and usage data: device type, operating system, app version, IP address, identifiers, and diagnostic logs.
Analytics events: screens viewed, features used, offer views, saves, and redemption-related events (to operate and improve the Service).
C. Precise location information (GPS)
If you enable location permissions, we collect precise GPS location to show relevant offers near you and improve the experience. The timing and frequency of location collection depends on your device permission settings (for example, “While Using the App” versus “Always,” if available).
D. Information for Merchants and Fundraisers (Business Users)
If you are a Merchant or Fundraiser (or a representative of a Merchant or Fundraiser) and you use our partner tools, create an account, or communicate with us in a business capacity, we may collect and process additional information, including:
Business contact information: your name, business name, business email address, business phone number, and role/title.
Account and access information: login identifiers, account permissions/roles, and security/audit logs (for example, sign-in events).
Operational information: information you provide when creating or managing offers, business locations, hours, fundraiser details, and communications with our support team.
Aggregated reporting only: Our Merchant and Fundraiser dashboards do not provide access to member-level personal data such as a member’s name, email address, or phone number. Dashboards may display aggregated insights to help partners understand performance (for example, redemption totals and high-level demographic ranges or geographic summaries such as zip-level reporting).
2) How We Use Information
We use information to:
Create and manage your account.
Provide the Service, including showing relevant offers and enabling redemptions.
Process subscriptions and payments.
Verify eligibility and enforce age restrictions (including 21+ restrictions where applicable).
Prevent fraud, abuse, and security incidents.
Improve and analyze the Service (performance, debugging, product decisions).
Communicate with you about service-related messages (e.g., account notices, subscription updates).
For business users (Merchants/Fundraisers): onboard partners, manage partner accounts, provide support, operate partner dashboards, and deliver aggregated reporting/insights.
3) SMS (Text Messages)
We do not currently send SMS messages. If we add SMS in the future (for things like verification and/or marketing), we will:
Obtain any required consent before sending marketing texts,
Provide opt-out instructions (e.g., replying “STOP”), and
Update this Privacy Policy to reflect the change.
5) Delete User Data / Request Deletion
You can request deletion of your GoodPass account and associated personal data at any time.
A. Request deletion via our website
Visit: https://thegoodpass.com/delete-user-data
B. Request deletion via email
Email our support team from the email address associated with your GoodPass account:
Email Support to Delete My Data
What to expect:
We may request additional information to verify your identity before deleting data.
Deletion may remove access to your membership, saved offers, and account history.
We may retain certain information if required for legal, tax, accounting, security, or fraud-prevention purposes.
6) Your Choices and Controls
Access / update: You can update certain account details in the app (where available).
Location: You can enable or disable location access in your device settings.
Push notifications: You can control push notifications in your device settings.
Account deletion: You can request deletion as described in Section 5 above.
7) Data Retention
We retain personal information for as long as reasonably necessary to:
Provide and operate the Service,
Maintain your subscription records,
Resolve disputes,
Enforce agreements, and
Comply with legal obligations.
8) Security
We use reasonable safeguards designed to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
9) Children’s Privacy
The Service is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided information, contact us at Support@thegoodpass.com.
10) State Privacy Rights
Depending on where you live, you may have rights to access, delete, correct, and/or obtain a copy of your personal data, and to opt out of certain processing (such as targeted advertising or profiling, where applicable).
To submit a privacy request, contact Support@thegoodpass.com.
11) Changes to this Privacy Policy
We may update this Privacy Policy from time to time. If changes are material, we’ll provide notice as required by law. The “Last Updated” date reflects the most recent version.
12) Contact
GoodPass LLC
Email: legal@thegoodpass.com
Mailing Address: [GOODPASS MAILING ADDRESS — INSERT HERE WHEN AVAILABLE]